Crunch Fitness Reviews

When Crunch Fitness started, it had no air conditioning and no locker rooms. But the determination of its founders and owners has led it to where it is now, one of the most popular gyms in the United States with franchises in Australia and soon around the world.

Crunch Fitness was established in 1989 by Doug Levine, a former stockbroker. With his ingenious ability to market his product, it didn’t take long for customers to take notice and use its gym facilities. Now, aside from providing their clients top of the line gym equipment and machines, they also offer unique workout classes that produce quick and lasting results.

Crunch Fitness continued its forward development when it was purchased by Bally Total Fitness in 2001. Four years later, it was bought by Angelo, Gordon & Co, a private equity firm. After four years, ownership of the club again transferred to New Evolution Fitness Company, owned by Mark Mastrov. Since then, the 24-hour fitness regimen was founded, along with additional property acquisitions including UFC gyms.

Here’s our review of Crunch Fitness

Number of Locations

Rating: 9/10

Crunch Fitness gyms can be found all over the United States. At present, there are about 30 locations across the country that serves approximately 200,000 gym members. There are Crunch Fitness gyms in New York City, Miami, San Francisco, Chicago, Los Angeles and many other cities around the country. Its headquarters are in New York, but there are Crunch Essentials (franchised gyms) around the globe.

This review gives Crunch Fitness a 9 since their gyms can be found across the country and even in some countries abroad.

Cost to Join

Rating: 8/10

There are different types of memberships at Crunch Fitness, each with its own set of fees.

Basic (One Club Access)
Initiation fee                    $40.00
Monthly fee                      $10.00

Basic with Aerobics (One Club Access)
Initiation fee                    $40.00
Monthly fee                      $15.00

Premium (Unlimited Club Access)
Initiation fee                    $40.00
Monthly fee                      $20.00

Annual Membership
Basic (One Club Access)
Initiation fee                    $40.00
Annual fee                        $119.00

Basic with Aerobics (One Club Access)
Initiation fee                    $40.00
Annual fee                        $179.00

Premium (Unlimited Club Access)
Initiation fee                    $40.00
Annual Fee                       $239.00

The fees charged by Crunch Fitness is a bit high compared to others. This review therefore gives it a 8.


Rating: 10/10

Crunch Fitness is classified as a first-rate gym therefore it has to maintain the cleanliness of its premises to ensure the health of its clients. Customers can feel safe inside the gym because of the utmost care that its staff provides its facilities.

A rating of 10 is given to Crunch Fitness because of the clean and tidy appearance of its environment.

Workout Machine Maintenance

Rating: 9/10

In order to maintain its position as one of the top gyms in the country, Crunch Fitness is following a strict schedule of regular preventive maintenance of its gym equipment and machines. This is also done to ensure the safety of their clients.

Too Busy

Rating: 9/10

There are different workout programs that Crunch Fitness offers its customers, even to those who have a busy business schedule. Their gyms are open to all kinds of people, as long as they are capable of using the gym machines and equipment, or are able to follow the physical trainer’s instructions.

Other Amenities

Rating: 10/10

There is a Crunch Fitness gym in Westmanstown in Dublin that offers the following amenities: sports hall with basketball, badminton and uni hockey courts, outdoor tennis courts, and a 25 meter adult swimming pool and a separate kid’s pool.

With all the additional amenities offered by Crunch Fitness, this review gladly rates this Westmanstown’s facilities with a 10.

Customer Service

Rating: 8/10

A Crunch Fitness gym has a fun environment, but there is not much supervision on the floor so customers are constantly trying to figure things out by themselves. More direct involvement by the staff will create a big difference.

Locker Room

Rating: 9/10

Locket rooms are included in the amenities that customers will enjoy at Crunch Fitness. This is to provide security for their personal possessions while at the gym. This review gives Crunch Fitness a 9 because they provide their customers lockers to secure their personal properties.

Shower Ratings

Rating: 9/10

Showers are also one of the amenities that customers can find in a Crunch Fitness gym.

Overall Experience

Rating: 9/10

When a customer uses a Crunch Fitness gym, he will have a positive and fulfilling experience. With strengthening workouts and amenities that will give him comfort after workouts, a customer will really go home uplifted.


[usrlist “Number of Locations:9” “Membership Fee:8” “Cleanliness:10” “Workout Machine Maintenance:9” “Too Busy:9” “Amenities:10” “Customer Service:8” “Locker Room and Shower:9” “Overall Experience:9”]


  1. Crunch sucks regardless of the city its in. The latest travesty that calls itself a gym is in Homestead PA. The management is not customer-oriented and the personal training manager is about as friendly as a Nazi. She is very rude and pushy. I observed her interrupting at least 6 members who were working out and attempt to rope them into a PT contract. I also overheard her making the statement that dotfit supplements were FDA approved. I know for a fact that NO supplements of Dotfit are FDA approved because the label on each on display there clearly states “These statements have not been evaluated by the FDA. In addition to this crunch fitness is NOT accredited by the BBB.

  2. Crunch is not the best. I agree they do not care about you at all and this is evident when you need to cancel. They’ll make you pay fees upon fees! I had a major injury and couldn’t train and they were so rude and uncaring!

  3. The machines here are the nicest ones of all the fitness centers I have ever been to, which is a lot. The condition of the machines is impressive – kept up and repaired promptly with no “out of order” signs. The locker rooms were spacious and kept quite clean. The personnel are extremely helpful at this location, contrary to the other reviews about customer service. We were educated exactly when to cancel in order to avoid extra fees, and it is possible to “freeze” your account temporarily. Greetings were extremely friendly every time we arrived. “No Judgments” is the theme of the place and it truly feels that way. One free session with a personal trainer is included when joining. He showed me how to use a foam roller which was new to me – and miraculous for soothing my aches and pains.

  4. On August 29th I asked how to cancel my membership, at the gym I was told to do this in person. I specifically asked to cancel my membership but my request was denied.
    That same day I contacted the gym via their website and asked to cancel my membership. Although I did get a conformation of receipt of my request, no cancellation took place.
    I sent 2 emails, which went through, but still have not received a cancellation. I now sent a letter with proof and copies of my cancellation attempts, via USPS with proof of delivery.
    Crunch does not recognize my cancellation and continues to bill me.
    I’d like a refund of the fees paid after my cancellation, a conformation of my cancellation and an apology.

  5. Ok i go in there about 30 mins ago and asked for a manager, i was told she was working out then he changed and said she may have stepped out but i’ll go look. So the attendant at the door leaves and returns about 4 min later stating she’s not here, i explained to him i’ve been trying to cancel my membership since Friday, i came in twice on Friday and the first time i was told he was there but stepped out and i could sit and wait so i left and returned about an hour later. When i returned I was then told AGAIN he wasn’t there and stepped out, I explained I was there earlier and told the same thing, then the attendant said “well he actually never came in but I can wait for him and his name is Dave Singleton. I went back yesterday around 3 and was told the managers leave at 2 on the weekends. I went back today and guess what? NO MANAGER! I told the attendant it’s as if you are trying to force me to keep my membership! Why the game of tag? The attendant said they don’t even know how to do it only managers can….smh! So the attendant asked me my info, I wrote it down and he said he will give it to the manager and she will call me. I won’t hold my breath.

  6. The atmosphere at the new Crunch in Johns Creek Ga is nice especially since the gym doesn’t get crowded. The staff seems to be nice though I have not had that much interaction with them other than checking in at the front desk. There is no waiting on machines and there is decent selection of equipment. I enjoy boxing and Crunch is in the process of adding a complete boxing gym.
    However, my biggest issue with the gym is that it is too hot! I am not sure if they are having problems with the air condition or just haven’t turned it on yet, but it can get quite hot and stuffy. With nice new equipment, it would be nice if they would wipe the machines down or just provide the members with Wipes.

  7. I had a membership at the Signature Sunset Blvd. location in Los Angeles. 8000 Sunset Blvd at the Crescent Heights corner. Soon thereafter, while in the sauna with other folks, a member entered and sexually relieved himself in front of us. I reported it to Staff, but they said it happens all the time and not much they can do to stop it. I quit going obviously. I later asked for a refund and Crunch actually denied I was a member and said I was a member at Bally’s instead. They’re outrageous and claim I waited too long and that they have new software systems. I saw lots of celebrities there: Eminem, Toby Maguire, Portia de Rossi, David Keith and others. At that location, Crunch is too successful and it attracts perverts and predators.

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